Virtual Assist for UTM Appliances, up to 5 Concurrent Technicians

Virtual Assist allows you to support customer technical issues without having to be on-site with the customer. This capability serves as an immense time-saver for support personnel, while adding flexibility in how they can respond to support needs. You can allow or invite customers to join a queue to receive support, then virtually assist each customer by remotely taking control of a customer’s computer to diagnose and remedy technical issues.