Virtual Assist for UTM Appliances, up to 25 Concurrent Technicians

Download PDF datasheet for detailed product information Virtual Assist allows you to support customer technical issues without having to be on-site with the customer. This capability serves as an immense time-saver for support personnel, while adding flexibility in how they can respond to support needs. You can allow or invite customers to join a queue to receive support, then virtually assist each customer by remotely taking control of a customer’s computer to diagnose and remedy technical issues.