Service description
The HPE Aruba Networking Foundational Care (1-Year) 24x7 9004 Gateway Service (Hardware & Software Support) provides comprehensive, continuous coverage for your 9004 Gateway, ensuring optimal performance and reliability around the clock. This essential service offers peace of mind with integrated hardware and software assistance.
This Foundational Care service includes 24x7 hardware support with a 4-hour onsite response time specifically for the 9004 Gateway. It also provides 24x7 software phone support and access to eligible software updates, ensuring your network infrastructure remains secure, efficient, and up-to-date for a full year.
| Service Information |
| Product Supported |
HPE R1B20A, R1B21A, R1B22A, R1B23A, R1B24A |
| Provided Support |
Web Knowledge Base AccessParts ReplacementRepairPhone SupportRemote DiagnosisNew Releases Update |
| Service Characteristic |
Parts & Labor |
| Service Description |
24x7x4 Hour |
| Service Duration |
1 Year |
| Service Location |
On-site |
| Service Main Type |
Maintenance |
| Service Response Time |
4 Hour - Parts and Labor |
| Service Sub Type |
PhysicalElectronic |
| General Information |
| Manufacturer |
Hewlett Packard Enterprise |
| Manufacturer Part Number |
HN5L1E |
| Product Type |
Service |
| Service Name |
Foundation Care - Extended Service |
