FortiCare Support Services provide global support on a per product basis. By subscribing to these services, organizations are ensured a timely response to any technical issue as well as complete visib..

4-Hour On-site Engineer: Parts are delivered on-site with an engineer, 24 hours a day, 7 days a week within 4 hours of RMA approval by Fortinet support...

4-Hour Hardware Delivery Premium RMA Service(requires 24x7 support)..

The Fortinet Secure RMA service supports customers that cannot return replaced hardware due to physical data protection requirements...

Next-day Delivery: Parts are delivered the day following RMA approval by Fortinet support...